Complaints ProcedureThe Passport Service has a formal comments and complaints procedure in place to allow customers give feedback on the quality of the service they receive. We want customers to let us know how the service can be improved. Your comments will be dealt with in confidence. You may submit a complaint by writing to […]
Category Archives: Our Commitments
Seek a review of a decision to refuse an application for entry in the Foreign Birth RegisterIf a decision is taken not to award entry in the Foreign Birth Register to an applicant who has submitted all of the required documentation, then a letter of refusal will issue to the applicant detailing the reasons why […]
If a decision is taken not to authenticate/apostille a document at our public counters in Dublin or Cork, an immediate review of the decision can be requested to be carried out by the supervisor on duty. If the person remains dissatisfied with the decision, an appeal can be made in writing, together with a full […]
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